{"id":6777,"date":"2023-11-26T20:14:45","date_gmt":"2023-11-26T19:14:45","guid":{"rendered":"https:\/\/warios.de\/support-2\/"},"modified":"2024-05-29T07:34:16","modified_gmt":"2024-05-29T05:34:16","slug":"support-2","status":"publish","type":"page","link":"https:\/\/warios.de\/en\/support-2\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/warios.de\/wp-content\/uploads\/2020\/11\/HeaderSupport_2350x261.png&#8221; title_text=&#8221;HeaderSupport_2350x261&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-16px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Our Customer Experience Management is your central point of contact for all matters relating to our software solutions.&#8221; button_one_url=&#8221;https:\/\/warios.wteb.de\/prod01\/login.html&#8221; _builder_version=&#8221;4.18.0&#8243; title_line_height=&#8221;1.1em&#8221; content_font_size=&#8221;18px&#8221; button_one_icon=&#8221;&#xe001;||divi||400&#8243; button_one_on_hover=&#8221;off&#8221; min_height=&#8221;155px&#8221; custom_margin=&#8221;16px|||||&#8221; custom_padding=&#8221;35px||0px|||&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; background_color=&#8221;#F2F2F2&#8243; background_image=&#8221;https:\/\/warios.de\/wp-content\/uploads\/2022\/11\/Welle_2.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;bottom_center&#8221; background_vertical_offset=&#8221;11%&#8221; min_height=&#8221;264px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;65px||65px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;anker-cmms1&#8243; _builder_version=&#8221;4.23.1&#8243; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#004571&#8243; text_font_size=&#8221;32px&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#004571&#8243; header_3_font_size=&#8221;40px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_align=&#8221;left&#8221; header_4_text_color=&#8221;#007FC2&#8243; header_4_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><em>Support request<\/em><\/h4>\n<h3>We will be happy to help you!<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Are you coming to a standstill in your work and need support? No problem. It&#8217;s good to know that you won&#8217;t be left alone if you have any questions. Support for our customers is also an important building block for our product development, as it facilitates dialog between us and you.<\/p>\n<p><span style=\"color: #007fc2;\">We offer our existing customers the opportunity to create a support ticket directly using the contact form opposite. Please always state the software product you are using and the e-mail address you have registered with us. For all other inquiries, please use the contact options further down the page or via the contact field in the menu.<\/span><\/p>\n<p><span style=\"color: #007fc2;\">We look forward to your inquiry!<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; text_orientation=&#8221;left&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_css_main_element=&#8221;||  ||&#8221; custom_css_free_form=&#8221;form {||    width: 100%;||    margin: 0 auto;||  \tpadding: 0 2em 2em 2em;|| \t\tbackground-color: white;||  \tborder-radius: 0em;||}||||form label {||    display: block;||    font-size: 1.2em;||    color: darkslategrey;||    padding-left: 3px;||  \tpadding-top: 20px;||  \tpadding-bottom: 5px;||}||  ||||input,||textarea {||    width: 100%;||    font-size: 1.1em; ||    padding: 4px;||    font-family: inherit;||    font-weight: lighter;|| \t \tbackground-color: #f2f2f2;||  \tborder: none;||} ||||#idWC_subject, #idWC_email  {||  background-color: #f2f2f2;||  border: none;||  padding: 8px;||} ||||||#button {||    background-color: #007fc2;||    cursor: pointer;||    width: 29.5em;||    padding: .6em 0em;||   \tborder-radius: 1em;||  \tcolor: white;||  \tborder: none;||  \tfont-weight: bold;||  \t||}||||||#button:hover {||    background-color: #054772;||}||||select { ||   \twidth: 50%;   ||  \tbackground-color: #f2f2f2;||  \tpadding: 8px;||  \tborder: none;||}||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<form method=\"post\" action=\"https:\/\/wteb.weclapp.com\/webapp\/seam\/resource\/rest\/web2ticket?charset=UTF-8\" accept-charset=\"UTF-8\"><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <label for=\"idWC_category\">Software product<\/label><select id=\"idWC_category\" name=\"category\"><!-- [et_pb_line_break_holder] --><option value=\"zero\">no product selected<\/option><!-- [et_pb_line_break_holder] --><option value=\"GBM4\">GBM4<\/option><!-- [et_pb_line_break_holder] --><option value=\"WARIOS|cmms\">WARIOS|cmms<\/option><!-- [et_pb_line_break_holder] --><option value=\"WARIOS|channel\">WARIOS|channel<\/option><!-- [et_pb_line_break_holder] --><option value=\"WARIOS|reports\">WARIOS|reports<\/option><!-- [et_pb_line_break_holder] --><\/select><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><label for=\"idWC_email\">e-mail<\/label><input type=\"text\" id=\"idWC_email\" name=\"email\" maxlength=\"1000\"><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><label for=\"idWC_subject\">Subject<\/label><input type=\"text\" id=\"idWC_subject\" name=\"subject\" maxlength=\"150\"><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><label for=\"idWC_description\">Description<\/label><textarea id=\"idWC_description\" name=\"description\" rows=\"5\"><\/textarea><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><label for=\"idWC_priority\">Priority<\/label><select id=\"idWC_priority\" name=\"priority\"><!-- [et_pb_line_break_holder] --><option value=\"low\">low<\/option><!-- [et_pb_line_break_holder] --><option value=\"normal\">normal<\/option><!-- [et_pb_line_break_holder] --><option value=\"high\">high<\/option><!-- [et_pb_line_break_holder] --><\/select><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --><input type=\"hidden\" name=\"honeypot\" value=\"\"><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --><input type=\"hidden\" name=\"token\" value=\"86cc79f6-5d92-49f4-b23d-79572293c7e4\"><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><input id=\"button\" type=\"submit\" value=\"Send\"><\/form>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row module_id=&#8221;anker-reports-1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;anker-reports1&#8243; _builder_version=&#8221;4.23.1&#8243; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#004571&#8243; text_font_size=&#8221;32px&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#004571&#8243; header_3_font_size=&#8221;30px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#752EB9&#8243; header_4_font_size=&#8221;20px&#8221; scroll_horizontal_motion_enable=&#8221;on&#8221; scroll_horizontal_motion=&#8221;0|50|50|100|-1|0|0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Further contact options<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.20.4&#8243; width=&#8221;40%&#8221; scroll_horizontal_motion_enable=&#8221;on&#8221; scroll_horizontal_motion=&#8221;0|50|50|100|1|0|0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe010;||divi||400&#8243; icon_color=&#8221;#007fc2&#8243; image_icon_background_color=&#8221;RGBA(255,255,255,0)&#8221; image_icon_width=&#8221;50px&#8221; image_icon_width_tablet=&#8221;97px&#8221; image_icon_width_phone=&#8221;97px&#8221; image_icon_width_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.23.1&#8243; body_text_color=&#8221;#007FC2&#8243; body_font_size=&#8221;16px&#8221; image_icon_custom_margin=&#8221;||-20px||false|false&#8221; image_icon_custom_padding=&#8221;||0px||false|false&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>support@warios.de<\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe108;||divi||400&#8243; icon_color=&#8221;#007FC2&#8243; image_icon_width=&#8221;50px&#8221; _builder_version=&#8221;4.23.1&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; header_font=&#8221;|||on|||||&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#007FC2&#8243; body_font_size=&#8221;16px&#8221; image_icon_custom_margin=&#8221;||-20px||false|false&#8221; background_layout=&#8221;dark&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE4MTYiLCJlbmFibGVfaHRtbCI6Im9mZiJ9fQ==@&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Contact form<\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf2a0;||fa||900&#8243; icon_color=&#8221;#007FC2&#8243; image_icon_width=&#8221;50px&#8221; _builder_version=&#8221;4.18.0&#8243; body_text_color=&#8221;#007FC2&#8243; body_font_size=&#8221;16px&#8221; image_icon_custom_margin=&#8221;||-20px||false|false&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>0800 9464260<\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support request We will be happy to help you!Are you coming to a standstill in your work and need support? No problem. It&#8217;s good to know that you won&#8217;t be left alone if you have any questions. Support for our customers is also an important building block for our product development, as it facilitates dialog [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6777","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - WARIOS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/warios.de\/en\/support-2\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/warios.de\\\/en\\\/support-2\\\/\",\"url\":\"https:\\\/\\\/warios.de\\\/en\\\/support-2\\\/\",\"name\":\"Support - 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